About Garnet Ross

At Garnet Ross we know our core values set us apart from other law firms

We are different but in the best way.

Our 4 core values are:

What does this mean in practice?

People

We are a People Before Profits Company. At Garnet Ross, we believe that people are our most important asset and prioritise the well-being and development of our employees, clients, and communities.

This does not mean that we are a charity or non-profit organisation, far from it. We are lawyers after all! We want to make a profit, but profit is not at the heart of our company, people are. Our profit allows us to create a positive difference for our people. Our mantra is simple: happy staff, make happy clients, make happy profits.

As a people-before-profits company, we focus on:
Employee well-being
World-class employee environment and benefits
Client satisfaction
Ethical business practices
Community engagement
Offering our clients, the best deals we can commercially

Excellence

At Garnet Ross, we believe that recognising and celebrating excellence in the workplace and law is an essential part of creating a positive and productive work environment and ensuring excellent legal services. We are committed to promoting a culture of recognition and appreciation for all of our employees’ hard work and achievements. We are also committed to providing legal excellence to our clients through ongoing training and development.

We have employee recognition programs
We provide regular feedback and performance reviews
We celebrate milestones and successes
We have peer-to-peer recognition
We champion continuous improvement for our staff

Gratitude

At Garnet Ross, we believe that gratitude is a powerful tool for fostering positivity, improving well-being, and creating a supportive work environment. This sets us apart from other companies. We are thankful for all our clients and our staff. As such, we have adopted the following gratitude is our attitude company policies:

We express gratitude
We give gratitude training and education
We have gratitude events and activities
We provide gratitude in feedback
We pass on gratitude to our clients

Our goal at Garnet Ross is to express our appreciation to our clients by delivering a friendly service with a smile. We understand that our clients are going through legal challenges and we aim to be their source of hope and relief. We take feedback from our clients very seriously to ensure we are fulfilling our mission. We offer competitive pricing options for our clients, such as “no-win, no-fee” arrangements where possible, or fixed fees or transparent pricing when not.

We believe that gratitude is a powerful tool for creating a positive and supportive work environment. We are committed to promoting a culture of gratitude and appreciation in the workplace, and to providing our employees with the support they need to thrive and succeed in their roles. By cultivating a culture of gratitude, we foster a sense of connection, well-being, and job satisfaction that benefits our employees, our clients and Garnet Ross as a whole. Happy staff, make happy clients, make happy profits.

Innovation

At Garnet Ross we strive for excellence by adopting new technologies that enhance our performance and meet our clients’ needs. We are always looking for new ways to innovate and learn, as we believe that this is the key to long-term growth and success. We are pioneers in new markets where we offer legal solutions to the challenges faced by our clients. As such, we have adopted the following company policies:

We Invest in new technologies to improve our products and services, streamline our processes, and increase our efficiency
We encouraging innovation
We are champions of change
We stay up-to-date with industry trends and the law
We adopt value innovation
We have a client-centric approach
We champion collaboration and cross-functional teams
We have brand differentiation